Are your translations accepted by government authorities such the Home Office, Court, Inland Revenue etc.?
Yes. All our translations are carried out by professional translators. Your translated material will accompany our certificate included as a norm and without any extra charge.
Do you offer a full money back guarantee?
Yes. In the unlikely event of our translations being rejected by established authorities for poor quality, we will offer you all your money back, no questions asked. In order to qualify for this we will need written confirmation of the authority within two weeks after delivery of translations.
Do you have desktop publishing available?
Yes we have an in house page production department. We work on both the Windows and Mac platforms in all of the most popular programs QuarkXpress, Adobe InDesign, Photoshop, Illustrator, Flash, etc.
Which languages can you translate?
Click here to see our language listing. Our capabilities include but are not limited to the listed languages. For more information or if your preferred language is not listed please contact one of our project managers.
How can I send my documents to you?
Documents can be sent to us by filling out our ‘Quote’ form, found here. We also accept documents via email, regular mail or fax. Please contact our office for more options. Our contact information can be found here.
How will you deliver the finished project to me?
Typically we would deliver the file in the same format. In other words if you provide an MS Word file we would provide a fully translated version of the same MS Word file. We also work in formats like Adobe InDesign, Quark Xpress, Adobe Illustrator, Photoshop, HTML and XML. We can work with a file format of your choice. The translated material will be posted or DXed to you.
How do you ensure confidentiality of information that is translated/interpreted?
We work on many projects containing sensitive information. We are happy to sign a Non Disclosure Agreement in support of your account. All of our materials are archived in a completely secure location. This includes physical project resources like hard copies as well as virtual resources like your finished files. We take confidentiality extremely serious and we always abide by the Data Protection Act 1998 in the UK.
What if I need a quick turnaround? How quickly can you work?
In many cases we can provide same-day service on smaller projects but a rush surcharge is typically required for this service.
Can you help with converting video files to other languages?
We can provide video narration and voice-overs in a wide array of languages. Please email us at firstname.lastname@example.org the details of your project.
What type of payments do you accept?
We accept American Express, Visa and MasterCard. Payment can be made securely through our website or by phone with one of our project managers/office manager.
What is the minimum fee/ How do you charge?
Prices vary depending on the project. All costs include the translation, certification and postage. If you are an organization and need language services on on-going bases, then please contact us for a fixed price with 10% discount. The best way to find out what your project would cost is to request an estimate though our website or from one of our project managers.
Do you translate certificates?
Yes, we translate all kinds of certificates including birth certificate, marriage certificate, academic certificate, security clearance certificate, CVs, and much more.
Click on the different category headings to find out more. You can also change some of your preferences. Note that blocking some types of cookies may impact your experience on our websites and the services we are able to offer.
Essential Website Cookies
These cookies are strictly necessary to provide you with services available through our website and to use some of its features.
Because these cookies are strictly necessary to deliver the website, you cannot refuse them without impacting how our site functions. You can block or delete them by changing your browser settings and force blocking all cookies on this website.
Google Analytics Cookies
These cookies collect information that is used either in aggregate form to help us understand how our website is being used or how effective our marketing campaigns are, or to help us customize our website and application for you in order to enhance your experience.
If you do not want that we track your visist to our site you can disable tracking in your browser here:
Other external services
We also use different external services like Google Webfonts, Google Maps and external Video providers. Since these providers may collect personal data like your IP address we allow you to block them here. Please be aware that this might heavily reduce the functionality and appearance of our site. Changes will take effect once you reload the page.
Google Webfont Settings:
Google Map Settings:
Vimeo and Youtube video embeds:
For the purpose of the Data Protection Act 1998 (DPA) and General Data Protection Regulation (GDPR EU 2016/679) (the “Regulation”), the data controller is Oracle Translation Limited, a company registered in England and Wales under company number 7928819. Our address is 43 Temple Row Birmingham B2 5LS. Contact email@example.com for any queries relating to control of your data.
Collection and use of your personal information
We will only collect personal information from you which you have voluntarily provided by completing the forms on the website and/or which you have sent to us via email, fax or post. If you provide us with your contact details, we may contact you to request further information. If you do not want your personal data collected or used, please advise us of this specifically when submitting your data to us.
You agree that we may obtain, hold and use the personal information you provide for the purposes of providing you with our services and ancillary services (the “Purposes”).
You consent to the transfer of your personal information to countries outside the European Economic Area (which countries may not provide the same protection for your personal information as the UK), in the event that the processing of your personal information involves such a transfer. Such transfers may be necessary to process your order, complete the transaction or provide additional services. We will do our best to protect your personal data, however we cannot guarantee the security of your data and any transmission is at your own risk.
Sharing your information
We do not share, sell or distribute personal data to or with third parties unless: (i) the transfer of your data to third parties is strictly necessary for the performance of the Purposes; (ii) you have consented to this; or (iii) this is required to enforce or apply our website terms and conditions or other agreements, or to protect the rights, property, or safety of Oracle Translation, our clients or others (this includes exchanging information with other companies and organisations for fraud protection and credit risk reduction). We shall also share your information if we are under a duty to disclose or share your personal data in order to comply with any legal obligation.
We may disclose, transfer, sell or assign any of the information described above, including personally identifiable information, to third parties, as a result of or in preparation for the sale, merger, consolidation, change in control, transfer of substantial assets, reorganisation or liquidation of Oracle Translation and you consent to such disclosure, transfer, sale or assignment. If Oracle Translation or substantially all of its assets are acquired by a third party, personal data held by it about its customers will be one of the transferred assets.
Links to other websites
The website may contain links to other websites. Please be aware that we are not responsible for the practices of such other websites. When you leave the website you should ensure that you read the privacy policies of websites you visit.
In addition to our safeguards as detailed above, your personal data is protected in the UK by the Data Protection Act 1998 and General Data Protection Regulation. This provides amongst other things that the data we hold about you should be processed lawfully and fairly. It requires that information we hold should be accurate, relevant and not excessive and that the information should, where necessary, be kept up to date and not retained for longer than is necessary.
For further information on the Data Protection Act 1998 / General Data Protection Regulation and the Information Commissioner’s Office please follow this link www.ico.org.uk.
Accessing personal information
You can ask to review the personal information we hold about you and ask us to change or delete any of this information. You can do this by contacting us by email or post at the addresses shown below.
There is no charge for access to personal information.
Please help us keep your personal information current and accurate by contacting us if your personal information becomes out of date.